Taking applicationsVoice Support·Posted 14h ago
Guest Experience Agent
AccorVerified company
Marrakesh, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Marrakesh, Morocco
EnglishEntry level
About the role
Guest Experience Agent at a five-star Sofitel hotel in Marrakesh, handling VIP check-ins, guest requests, complaints, and upselling. This is an in-person hotel role requiring a hospitality degree and a strong focus on personalized guest service.
What you'll do
- Welcome guests according to Accor standards
- Handle check-ins for member and VIP guests
- Handle and follow up on guest complaints
- Inspect VIP rooms and ensure amenities are ready
- Personalize service according to guest needs
- Schedule courtesy calls during guest stays
- Optimize revenue through upselling
- Update the guest preference database
What you'll need
- Degree in hotel management or hospitality
- Oral and written communication skills
- Listening and empathy skills
- Organizational skills
- Curiosity
Skills
Guest relationsComplaint handlingUpsellingCommunicationEmpathyOrganizationVIP serviceHospitality
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