Taking applicationsVoice Support·Posted 15h ago
Cantonese / English Customer Support Agent
5CAVerified company
Indonesia, Malaysia, Philippines, Vietnam
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Indonesia, Malaysia, Philippines, Vietnam
CantoneseEnglishTraditional ChineseEntry level
About the role
Customer support agent for multinational consumer electronics and e-commerce clients, handling email, live chat, social media, and phone contacts. The role is fully remote but limited to candidates in Indonesia, Malaysia, the Philippines, and Vietnam, and requires Cantonese, Traditional Chinese writing, and advanced English.
What you'll do
- Provide customer service via email, live chat, social media, and phone
- Calmly troubleshoot customer issues
- Help customers with their problems
- Complete assisted training to improve support skills
- Support multinational consumer electronics and e-commerce clients
What you'll need
- Speak Cantonese
- Write in Traditional Chinese
- Speak English at an advanced level
- Dedicated quiet workspace within residence
- Internet speed at least 15 Mb/s download and 15 Mb/s upload with latency under 120 ms
- At least 8 GB RAM
- Windows 11 or macOS 13.0 or newer
- Smartphone for two-factor authentication
Skills
CantoneseTraditional Chinese writingAdvanced EnglishTroubleshootingCustomer supportE-commerce interestConsumer electronics interestFast learning
Benefits
100% remote workComprehensive trainingOnline training libraryCareer development initiativesDiverse and inclusive cultureEmployee engagement activitiesEmployee-lead communitiesInternational team
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