Taking applicationsVoice Support·Posted 15h ago
Customer Success Specialist, North America
JoVEVerified company
Brazil
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Brazil
EnglishMid level
About the role
A remote customer success role at JoVE focused on getting US university professors to integrate JoVE video resources into their courses through calls, emails, demos and workshops. It requires a master's degree or PhD in a life-science field plus fluent English, and the posting is listed for candidates based in Brazil.
What you'll do
- Daily outreach to faculty via calls, emails and 1:1 demos to set up course integrations
- Deliver product awareness sessions at customer universities and research institutes
- Present at exhibits, conferences, university seminars and onsite customer visits
- Support implementation and consistent usage to strengthen renewals
- Relay customer feedback to sales, product and marketing teams
What you'll need
- Master's degree or PhD in a life-science discipline
- Fluent English communication
- Knowledge of education market trends in Biology, Chemistry, Medicine, Physics, Engineering or Psychology
- Strong interpersonal skills for remote relationship-building
- Science communications or academic outreach experience preferred
- Cold-calling/networking experience preferred
- Resume submitted in English
Skills
Academic outreachCold callingEmail outreach1:1 product demosDelivering presentations and workshopsRelationship buildingScience communicationCustomer feedback reporting
Benefits
Competitive local-market compensationCareer growthGlobal teams and collaborative cultureImpact on science research and education
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