Taking applicationsVoice Support·Posted 15h ago
Customer Service Advisor ‑ Agadir ‑ English Speaking
ConcentrixVerified company
Agadir, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Agadir, Morocco
EnglishFrenchEntry level
About the role
Customer service role answering phone, email and chat in English and French, based in Agadir, Morocco. It offers bonuses, health insurance, transport, and remote work only after an integration period.
What you'll do
- Answer customer questions by phone, email, or chat
- Handle requests and complaints
- Provide personalized solutions
- Build customer loyalty
- Share customer feedback for improvement
What you'll need
- Perfect written and spoken English
- French language
- Excellent communication skills
- Organized and autonomous
- Positive attitude
- Comfort with digital tools
- Curiosity for new technologies
- Passion for customer satisfaction
Skills
English communicationFrench communicationCustomer serviceProblem resolutionDigital toolsOrganizationAutonomyCustomer satisfaction
Benefits
Performance bonusLanguage bonusHealth insurancePension after one yearFlexible hoursRemote work after integrationTransport providedGym access
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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