Taking applicationsVoice Support·Posted 14h ago
Sr.Technical Customer Support Specialist
MeasuredVerified company
Argentina
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Argentina
EnglishSenior level
About the role
A senior remote technical customer support role at Measured, focused on escalated troubleshooting for a B2B SaaS media measurement platform and mentoring junior support staff. It requires SQL, APIs, integrations, ticketing systems, and marketing/ad tech experience, with the listed location Argentina.
What you'll do
- Resolve complex escalated technical issues
- Conduct advanced data validation with SQL
- Mentor junior support team members
- Manage critical incidents and customer communication
- Create troubleshooting guides and documentation
- Drive support process improvements
- Build relationships with key customer stakeholders
- Collaborate with Product, Engineering, and Customer Success
What you'll need
- 3+ years in B2B SaaS technical support or account management
- Strong SQL, API, and integration troubleshooting skills
- Experience with ad platforms and analytics tools
- Expertise with ticketing systems such as Zendesk or Intercom
- Ability to diagnose data pipeline and platform issues
- Track record of process improvement
- Excellent written and verbal communication
- Customer-first mindset
Skills
Technical troubleshootingSQLAPIs and integrationsData pipelinesZendesk/IntercomMarketing and advertising platformsIncident managementCustomer communication
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