Fashion Support Consultant (French‑ speaking)‑ Onsite ‑ MX01

This is an onsite fashion customer support role in Barcelona, handling calls, email, chat and other customer contacts in French and English. It is a full-time permanent position with paid training, Monday to Friday 9:00-18:00, and a gross annual salary of €19,623.94 plus bonus.

• Take incoming customer calls via phone, email, chat or alerts
• Solve customer requests
• Log call details in call management systems
• Meet SLA response and resolution targets
• Maintain product and service knowledge
• Escalate service issues to Mentor
• Follow project processes and procedures
• Complete administrative duties

• Proficient or bilingual French
• Advanced English
• Customer care skills
• Listen and understand customer needs
• Own and progress calls to resolution
• Escalate calls when needed
• Working knowledge of IT platforms and equipment
• Windows/MS Office knowledge

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.