Taking applicationsVoice Support·Posted 15h ago
Senior Agent, Customer Service (German Speaker)
OKXVerified company
Budapest, Hungary
Pay
Not listed
Job type
Full-time · On-site
Hours
EU hours
Location
Budapest, Hungary
GermanEnglishSenior level
About the role
Customer service role supporting global OKX users in German and English through email, chat, and voice, based in Budapest with hybrid work. It requires 1–2 years of language-related experience and offers a yearly performance bonus, training, and career growth.
What you'll do
- Handle global customer inquiries via email, chat and voice
- Collaborate with product and marketing on complaints and feedback
- Maintain strong product knowledge
- Build relationships with partners and external stakeholders
- Escalate unresolved issues to Level 2/Supervisors
What you'll need
- Diploma in finance, customer service, linguistics, crypto or related field
- 1-2 years in language-related roles
- German and English proficiency
- Work independently in a fast-paced environment
- Monday-Friday 9:00-18:00 availability
- Strong interpersonal skills
- Problem-solving mindset
- Excellent time management
Skills
German proficiencyEnglish proficiencyEmail, chat and voice supportCRM tools such as ZendeskCryptocurrency/fintech familiarityProblem-solvingTime managementInterpersonal communication
Benefits
Competitive remunerationPerformance bonusCareer growthTraining and mentoringEmployee recognition programMultinational work environmentHybrid work
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.