Customer Service Advisor ‑ Taguig 2026

A full-time customer service advisor role based in Bonifacio Global City, Taguig, Philippines, handling inbound and outbound calls plus internet contacts to resolve routine product or service issues. It requires a high school diploma, prefers three to six months of relevant experience, and involves rotating shifts and KPI-based service targets.

• Handle inbound calls, outbound calls, and internet contacts
• Resolve routine customer problems about products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in a call database
• Offer additional products and services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.