Taking applicationsVoice Support·Posted 14h ago
Senior Customer Success Associate
Horizon3.aiVerified company
US, Remote, United States
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
US, Remote, United States
Open to people in the United States
EnglishMid level
About the role
A remote customer success role at a cybersecurity company, focused on onboarding, adoption, and retaining a scaled portfolio of customers. It combines digital engagement programs with monitoring customer health and coordinating with product, support, and sales teams.
What you'll do
- Manage a scaled portfolio of customers
- Drive onboarding and adoption through digital touchpoints
- Monitor customer health, engagement, and risk
- Support renewal and expansion motions
- Build scalable customer success programs
- Partner with Product, Engineering, Marketing, Support, and Sales
- Translate technical findings into business priorities
- Maintain accurate customer records in CRM systems
What you'll need
- 1+ years relevant experience for Associate level or 2+ years for Manager level
- Customer-facing experience in Customer Success, Account Management, Support, Sales, cybersecurity, or SaaS
- Strong written and verbal communication skills
- Ability to learn technical concepts and explain them clearly
- Comfort using data and customer signals to prioritize work
- Strong organization and follow-through
- Experience with CRM, customer success, support, or productivity tools
- Ability to collaborate cross-functionally
Skills
Customer successCybersecurity/SaaSWritten and verbal communicationData-informed prioritizationCRM and customer success toolsOnboarding and adoptionRisk monitoringCross-functional collaboration
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