Taking applicationsVoice Support·Posted 19h ago
Senior Customer Success Manager
Samsara
Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Mexico
SpanishEnglishMid level
About the role
Remote customer success role at Samsara for candidates residing in Mexico, managing fleet and IoT customer relationships from implementation handoff through renewals and escalations. It requires Spanish and English fluency, 2–5 years in customer success or account management, and up to 30% travel.
What you'll do
- Create joint success plans with customers
- Run renewal-focused business reviews
- Explain Samsara platform capabilities to customers
- Mitigate escalations and resolve customer issues
- Handle general customer inquiries
- Prioritize work queue and backlog
- Provide customer service through the full service cycle
- Champion Samsara cultural principles
What you'll need
- 2–5 years in Customer Success, account management, or consulting
- SaaS experience preferred
- Experience supporting technical products
- Bachelor’s degree from a 4-year institution
- Spanish and English fluency
- Fluency with AI tools such as Claude, Pilot, or Gemini
- Strong problem-solving skills
- Ability to thrive in a fast-paced environment
Skills
Customer success planningAccount managementSaaSTechnical productsProblem-solvingEscalation managementMulti-channel supportAI tools
Benefits
Remote workCareer growth
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