Taking applicationsVoice Support·Posted 6d ago
Manager, Customer Success
Ping Identity
UK
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
UK
EnglishLead level
About the role
A manager role leading Ping Identity's Customer Success team in the UK, focused on renewals, churn reduction, and expansion for enterprise accounts. It combines people management with cross-functional work across Sales, Renewals, Support, and Product.
What you'll do
- Lead a Customer Success team
- Own renewal, churn, and expansion outcomes
- Build strategic customer success plans
- Identify at-risk customers and save plans
- Recruit, coach, and develop CSMs
- Improve playbooks and processes
- Forecast renewals, risk, and expansion
- Partner with Sales, Product, Support, and Renewals
What you'll need
- B2B SaaS customer-facing experience
- Experience leading and mentoring teams
- Four-quarter rolling churn forecast experience
- Weekly executive-level updates experience
- Strong prioritization under pressure
- Ability to interpret health scores and usage data
- Ability to manage change in an evolving landscape
Skills
Customer success managementB2B SaaSAccount managementChurn forecastingData-driven health scoresTeam leadershipCross-functional collaborationCustomer Success tooling
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