Customer Advisor ‑ Customer Service Night Shift ‑ Marrakech ‑ French / English
ConcentrixVerified company
Marrakech, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Marrakech, Morocco
About the role
Inbound customer service advisor handling phone, email, and chat requests in French and English for Concentrix in Marrakech. It is a night-shift role with higher night pay, bonuses, and possible remote work after an integration period.
What you'll do
- Answer customer questions by phone, email, or chat
- Identify and handle requests or complaints
- Provide personalized solutions to build loyalty
- Share customer feedback to improve services
What you'll need
- Perfect command of French and English, written and spoken
- Excellent communication skills
- Organized, autonomous, and positive attitude
- Proficient with digital tools
- Curious about new technologies
- Passionate about customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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