Taking applicationsVoice Support·Posted 14h ago
Customer Support Representative (Mexico) ‑ Mandarin Speaking
Owner.comVerified company
Remote, Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Remote, Mexico
SpanishEnglishMandarinMid level
About the role
Remote customer support role listed for Mexico at Owner.com, handling inbound calls, chats and emails from restaurant owners and guests. The title says Mandarin Speaking, while the body requires Spanish and English fluency, 3–5+ years of support experience, and PST shift availability including weekends.
What you'll do
- Handle high-volume inbound calls, chats, and emails
- Manage multiple concurrent conversations
- Resolve complex or high-priority issues
- Meet 90%+ customer satisfaction
- Document interactions in Salesforce
- Collaborate with teammates in Slack
- Share knowledge and best practices
- Identify recurring issues and surface insights
What you'll need
- 3–5+ years customer support experience
- B2B SaaS, tech, e-commerce, or software background
- High-volume, fast-paced support experience
- Spanish and English fluency (C1/C2)
- Mandarin speaking (per job title)
- Escalation handling experience
- CRM experience (Salesforce preferred) and telephony tools
- Reliable home workspace with high-speed internet
Skills
Customer supportInbound callsChat and email supportSalesforceTelephony systemsEscalation handlingEmpathyMultitasking
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.