Taking applicationsVoice Support·Posted 8d ago
Customer Success Manager
Hubstaff
USA
Pay
$38.5–$48/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Hubstaff is hiring a Customer Success Manager for North American customers, responsible for onboarding, adoption, retention, renewals, and expansion across about 150 mid-market and enterprise accounts. The role is fully remote with flexible hours and pays $80,000–$100,000 annually plus a quarterly performance bonus.
What you'll do
- Own client activation and onboarding
- Manage ongoing customer relationships and business reviews
- Drive gross and net revenue retention, renewals, and expansion
- Report customer health, renewal risk, and expansion opportunities
- Develop scalable onboarding and lifecycle playbooks
- Use product adoption and engagement data to drive success plans
- Educate customers through webinars and product walkthroughs
- Collaborate with Product, Support, and Engineering teams
What you'll need
- 4+ years of Customer Success experience in a PLG SaaS company
- Experience managing 100+ accounts
- Strong ownership mentality
- Exceptional relationship and communication skills
- Comfortable with data, dashboards, and customer metrics
- Experience influencing renewal, retention, and expansion outcomes
- Familiarity with Vitally, HubSpot, Slack, and Stripe is a plus
- Self-motivated in a distributed team
Skills
Customer successSaaSAccount managementOnboardingRenewals and expansionData analysisRelationship managementCross-functional collaboration
Benefits
Paid time offHealth insurancePerformance bonusFlexible hoursCareer growthHome office stipendWellness stipendProfessional development stipend
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