Taking applicationsVoice Support·Posted 14h ago
Customer Service Employee ‑ IT Department Morocco
Homeoffice
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Homeoffice
GermanEntry level
About the role
Telephone and written customer service role for an IT/network support account, based from home office for the Morocco location. It requires very good German and offers flexible full-time or part-time models, equipment, health insurance, and 20 days paid vacation.
What you'll do
- Handle telephone and written customer inquiries
- Focus on IT, network and IT support topics
- Advise customers in a friendly and competent way
- Develop problem solutions
- Work independently in an international team
What you'll need
- Very good German in spoken and written form
- Friendly and professional communication
- Empathy and patience
- Flexibility, reliability and commitment
- Enjoy phone calls and customer care
- Ideally solid network and VoIP knowledge
- Ideally service or IT sector background
- English and French are a plus
Skills
Customer serviceIT supportNetwork knowledgeVoIPGerman communicationProblem solvingEmpathy and patienceService orientation
Benefits
Paid time offHealth insuranceEquipment providedFlexible hoursCareer growthProfessional onboarding and trainingsTeam eventsEmployee catering
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