Customer Service Specialist ‑ Healthcare Billing, Amazon Healthcare Revenue Cycle
AmazonVerified company
Tempe, Arizona, USA, United States
Pay
$20–$22/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Tempe, Arizona, USA, United States
Open to people in the United States
About the role
Customer service role handling patient billing calls, insurance claims, and payment questions for Amazon One Medical. It requires healthcare call center and medical billing experience and is based in Tempe, Arizona.
What you'll do
- Handle patient phone calls and message inquiries
- De-escalate issues and ensure patient satisfaction
- Assist with insurance, billing, medical records, authorizations, and referrals
- Review and reconcile patient and insurance balances
- Process payments and explain EOBs
- Coordinate with providers, billing specialists, and insurance teams
- Document interactions in the electronic health record system
- Maintain service level agreements for response times
What you'll need
- 2+ years customer service in a healthcare call center environment
- 1+ years medical billing, insurance claims, or healthcare revenue cycle experience
- Experience with Microsoft Office Suite and EHR or CRM systems
- Ability to work various shifts preferred
- Strong problem-solving and documentation skills preferred
- Ability to type 45+ WPM while maintaining accuracy preferred
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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