Customer Service Advisor ‑ Cebu IT Park 2026

A full-time customer service advisor role based in Cebu, Philippines, handling inbound and outbound calls plus online customer inquiries and resolving routine product or service issues. It requires a high school diploma, strong communication and computer skills, and willingness to rotate shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and probe for understanding
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Track and retrieve information in a call tracking database
• Offer additional products or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.