Customer Service ‑ Turkish
ConcentrixVerified company
Kagithane, Türkiye
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kagithane, Türkiye
About the role
Customer service advisor handling inbound and outbound calls and internet inquiries in Turkish, resolving routine product or service issues and documenting customer accounts. The role is based in Kagithane, Türkiye, full-time with rotating shifts; no remote or pay details are stated.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems
- Clarify customer requirements
- Greet customers professionally
- Maintain product and service knowledge
- Document and track calls in a database
- Offer additional products and services
- Meet contractual KPIs
What you'll need
- High school diploma
- 3-6 months relevant experience preferred
- Strong customer service orientation
- PC knowledge and computer navigation skills
- Effective written and verbal communication
- Dependable and detail-oriented
- Ability to multitask and adapt
- Ability to rotate shifts
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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