Taking applicationsVoice Support·Posted 14h ago
Customer Service Virtual Assistant
India
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
India
EnglishEntry level
About the role
Remote Customer Service Virtual Assistant role handling client files, phone and email queries, complaints, quotes, returns and refunds, and inbox management. The posting emphasizes professional communication and client management, with no pay, schedule, or location restrictions stated.
What you'll do
- Maintain and update client files
- Ensure client satisfaction
- Converse with clients via phone or email
- Answer client queries and handle grievances
- Redirect urgent issues to relevant departments
- Generate quotes for clients
- Handle client concerns and criticisms with patience
- Mediate and process returns and refunds
What you'll need
- Friendly and professional demeanor
- Top-notch communication skills
- Proficient in client management
Skills
Client managementPhone and email communicationInbox managementCustomer satisfactionConflict resolutionReturns and refunds processingQuote generationAdministrative support
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