Customer Service Advisor – Arabic Speakers ‑ Ismailia

Inbound retail customer service role handling phone, chat and email inquiries for a well-known retail brand, based on-site in Ismailia, Egypt. Pay is a stated EGP 11,290 gross monthly salary with training and career growth inside a global outsourcing company.

• Handle customer inquiries via voice, chat and email
• Provide information on products, services, orders and promotions
• Resolve customer concerns and maintain satisfaction
• Process order updates, returns, exchanges and general requests
• Build positive relationships with customers
• Meet individual and team performance and quality targets
• Document customer interactions in internal systems
• Stay updated on products, services and retail policies

• High school diploma or equivalent
• Arabic speaker with English proficiency A2 or above
• Previous customer service experience is a plus
• Strong communication and interpersonal skills
• Basic computer and data entry skills
• Ability to multitask and manage time effectively
• Customer-focused with strong problem-solving
• Ability to work rotational shifts

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.