Travel Support Agent with Turkish

Travel Support Agent role for a global flights platform, handling customer inquiries by inbound/outbound calls and internet channels. It requires Turkish fluency and advanced English, with in-office training in Tbilisi followed by permanent work from home.

• Handle customer inquiries via inbound calls, outbound calls, or internet
• Clarify customer requirements and provide resolutions using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in call tracking database
• Meet contractual KPIs for customer service
• Offer additional products and/or services
• Refer customers to published materials, secondary sources, or senior staff

• Fluency in Turkish, verbal and written
• Advanced English for training
• At least 6 months customer service experience
• Excellent communication and customer handling skills
• Good typing and computer skills
• Organized with problem-solving and analytical skills
• High school education
• Team player with a great attitude

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.