Client Support Specialist (Workplaces ‑ B2B) (Remote (Canada)

B2B client support role handling voice and email inquiries for healthcare workplace customers, resolving shift, payment, and platform issues. It is a full-time remote position listed for Canada, the UK, or the EU, with no degree required and open to all experience levels.

• Handle Workplace B2B customer inquiries by voice and email
• Resolve shift, payment, and platform issues
• Investigate cases in Zendesk and the Clipboard portal
• Log internal notes and maintain accurate documentation
• Troubleshoot issues and escalate only when necessary
• Identify recurring issues and process gaps
• Collaborate with Billing, Account Management, and Worker Operations

• Clear, professional English (spoken and written)
• Customer-centric mindset
• Strong communication skills
• Proactive problem-solving
• High accountability
• No specific degree required
• Open to all experience levels

Clipboard Health runs an app-based marketplace that connects healthcare professionals with workplaces that need staff, mainly long-term care facilities in the U.S., and is expanding into home health and hospitals. Founded in 2016, it's a remote-first team of over 1,000 people, a top Y Combinator company and profitable since 2022. Its support teams work fully remote from Africa, Latin America, the Caribbean, the Philippines and beyond, helping both healthcare workers and the facilities that book them.