Taking applicationsVoice Support·Posted 8d ago
Associate Customer success ‑Spanish speaker
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
SpanishEntry level
About the role
Customer success role supporting an existing Spanish-speaking customer base through phone and email. The job is based on-site in Cairo and focuses on customer satisfaction, product adoption, and documenting feedback.
What you'll do
- Manage high-volume customer contacts via phone and email
- Verify contact information using search and productivity tools
- Conduct recurring customer health checks
- Develop product knowledge to address customer questions and objections
- Document feedback and measurements from surveys, calls, and emails
- Capture customer expectations, satisfaction, and abandonment risk
- Address customer concerns and roadblocks through communication channels
- Work with teams and management to improve customer experience
What you'll need
- Spanish language
- Customer success or support mindset
- Ability to handle high-volume customer communications
- Product knowledge development
- Documentation and tracking skills
- Collaboration with teams and management
Skills
Customer relationship managementProduct knowledgePhone and email supportContact verificationCustomer health checksQualitative and quantitative feedback trackingVoice of the Customer captureCross-team collaboration
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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