Bilingual Customer Advisor (Referral)
ConcentrixVerified company
Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tunisia
About the role
A full-time customer service advisor role at Concentrix in La Charguia, Tunisia, handling inbound and outbound calls or online customer inquiries. It focuses on resolving routine product issues, meeting KPIs, and may include offering additional products, with rotating shifts.
What you'll do
- Handle inbound and outbound calls or online customer inquiries
- Resolve routine customer problems regarding products or services
- Meet contractual KPIs
- Clarify customer requirements and provide resolutions
- Greet customers courteously and professionally
- Maintain basic client product knowledge
- Document account information accurately
- Offer additional products or services
What you'll need
- High school diploma
- Three to six months of relevant experience preferred
- Strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Ability to communicate written and verbally
- Dependable with attention to detail
- Ability to multi-task and adapt to changes
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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