Taking applicationsVoice Support·Posted 14h ago
Operational Support Specialist
AdyenVerified company
Singapore
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Singapore
EnglishMid level
About the role
First-line merchant support role answering email and phone queries about Adyen's payments platform and troubleshooting technical and operational issues. It is based in Adyen's Singapore office, which the posting says is office-first and not remote-only.
What you'll do
- Answer merchant requests via email and phone
- Troubleshoot technical and operational issues
- Optimize and automate support processes
- Act as an internal product advocate
- Provide payment guidance and account optimization
- Bridge support and operational teams
What you'll need
- 2-4 years customer service/support experience
- Fluent English
- Coaching and feedback ability
- Project kickoff and follow-through
- Interest in technical/operational processes
- Safe use of approved AI tools
- Technology company experience preferred
- Payments knowledge preferred
Skills
Merchant supportTroubleshootingPayments knowledgeTechnical aptitudeProcess optimizationAutomationCoaching and feedbackAI tools
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