Customer Service Agents ‑ Bilingual ‑ Mexico City
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
Inbound and outbound customer service role handling routine product and service questions for Concentrix clients in Mexico City. It requires English and offers career development plus performance incentives, but it is a location-based full-time role rather than remote work.
What you'll do
- Handle inbound calls, outbound calls, or internet contacts
- Provide customer service support
- Resolve routine customer problems regarding products or services
- Maintain a pleasant and professional tone
- Work in a fast-paced, high-production environment
- Adapt to constant changes and shift rotation
What you'll need
- Intermediate to advanced English level
- High School diploma or equivalent required
- 6 months minimum call center customer service experience desired
- Courteous with strong customer service orientation
- Ability to work under constant changes
- Strong computer navigation skills and PC knowledge
- Reliable with strong attention to detail
- Shift rotation capability as needed
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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