Customer Support Advisor (Kingston‑ Fulltime) 2025
ConcentrixVerified company
Kingston, Jamaica
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kingston, Jamaica
About the role
This is an inbound-call customer support role based in Kingston, Jamaica, focused on resolving routine product and service problems. No BPO experience is required, and the role offers career development opportunities and monthly performance incentives.
What you'll do
- Handle inbound customer calls
- Provide customer service support
- Resolve routine product and service problems
- Troubleshoot customer issues
- Maintain a positive customer experience
What you'll need
- No BPO experience required
- At least 3 CXC subjects including English Language and Mathematics
- Ability to work any 8-hour shift within 24 hours and on weekends
- Clean criminal background
- Strong computer navigation skills and PC knowledge
- Effective written and verbal communication
- Dependable with strong attention to detail
- Ability to multitask and adapt quickly
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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