French Bilingual Digital Communication Specialist
TTECVerified company
Melbourne, Florida, United States
Pay
$15–$17/hr
Job type
Full-time · On-site
Hours
US hours
Location
Melbourne, Florida, United States
Open to people in the United States
About the role
A full-time bilingual digital communication role handling inbound chats, emails, and occasional outbound calls for customer inquiries. It requires fluent French and English and pays a starting $15/hr plus a $2/hr French differential, based in Melbourne, Florida.
What you'll do
- Answer inbound chats and emails
- Respond to customer inquiries via instant messaging
- Make occasional outbound calls to customers and dealerships
- Research and determine appropriate actions
- Meet customer satisfaction and quality objectives
- Participate in team meetings and training
- Maintain policy and product knowledge
What you'll need
- High school diploma
- Fluent in French and English
- 1-2 years customer service experience
- Excellent decision-making and problem-solving skills
- Ability to multi-task
- US background check required
- Call center knowledge preferred
- Associate degree or 2+ years college preferred
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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