Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist
8amVerified company
Colombia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Colombia
EnglishEntry level
About the role
Tier 1 customer support role answering calls, emails, and chats, troubleshooting product issues, and documenting interactions in Salesforce for 8am's legal and accounting software customers. It is a full-time Colombia-based position with Colombian statutory benefits and flexible time off.
What you'll do
- Answer inbound customer support calls
- Respond to email, phone, and chat inquiries
- Troubleshoot and resolve basic product issues
- Escalate technical issues to Tier 2
- Educate customers on Mycase/LawPay/CPACharge
- Document support interactions in Salesforce
- Stay current on product releases
- Deliver consistent customer service
What you'll need
- Bachelor's degree preferred
- 1+ year customer service experience preferred
- Excellent written and verbal communication
- Professionalism and integrity
- Strong time management and people skills
- Works well in a team
- Calm under challenging customer situations
- Salesforce or similar tool knowledge preferred
Skills
Customer supportProduct troubleshootingWritten and verbal communicationProblem solvingTime managementSalesforceTeam collaborationCustomer education
Benefits
Paid time offHealth insurancePaid sick leaveParental leaveCompany holidaysStaff referral bonusFlexible time off
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