Taking applicationsVoice Support·Posted 12d ago
Senior Client Success Manager
TripActions
USA
Pay
$53–$57.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
A senior client success role at Navan for enterprise travel-management clients, leading migrations from legacy R&M technology onto the Navan platform. It is US-based, full-time, and pays $110,000–$120,000 per year.
What you'll do
- Own and strategize key client relationships
- Lead complex client migrations from legacy R&M technology to Navan
- Drive product adoption, retention, and compliance
- Cultivate C-suite and executive stakeholder relationships
- Conduct health checks, QBRs, and Strategic Business Reviews
- Act as the Voice of the Customer for internal teams
- Maintain deep Navan product knowledge
- Work with Product and Engineering on enhancement requests
What you'll need
- 12+ years in Customer Success Management or Account Management
- Corporate Travel Management experience
- Enterprise client experience preferred
- White-glove client service experience
- Experience serving law firms or professional services
- Project management and strategic problem-solving skills
- High EQ and strong communication skills
- Bachelor’s degree preferred or similar professional experience
Skills
Customer Success ManagementAccount ManagementCorporate Travel ManagementProject managementChange managementExecutive relationship managementProduct adoptionChurn prevention
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