Customer Service Officer (Gold Coast)

This is a permanent full-time Customer Service Officer role in a Robina, Queensland call centre, handling inbound customer calls on a set weekday schedule. It offers paid training, hourly pay plus incentives, and no call-centre experience is required.

• Handle inbound customer calls within service level targets
• Listen to understand customer needs and concerns
• Provide clear, accurate information and effective solutions
• Document customer interactions and complete follow-ups
• Identify opportunities to improve the customer experience
• Work collaboratively as part of a supportive team

• Customer service experience from retail, hospitality, utilities or similar
• Strong communication skills and confidence speaking with customers
• Ability to multitask and remain detail-focused in a busy environment
• Calm, professional and solutions-focused approach
• Reliability, accountability and a team-first mindset

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.