Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist, Bilingual English & Japanese
KlaviyoVerified company
Sydney, AU, Australia
Pay
$27–$40.5/hr
Job type
Full-time · On-site
Hours
APAC hours
Location
Sydney, AU, Australia
EnglishJapaneseMid level
About the role
A full-time customer support role at Klaviyo in Sydney, providing email and live chat product support to APAC customers in English and Japanese. It requires full Australian work authorization and weekend availability, with a base salary range of AUD 80,000–120,000.
What you'll do
- Provide high-quality product support via email and live chat
- Diagnose software issues and resolve escalated customer complaints
- Communicate technical and non-technical answers to customers
- Document troubleshooting and problem resolution steps
- Support non-technical questions such as marketing, sales, and e-commerce setup
- Develop in-depth knowledge of the Klaviyo platform
- Build AI-centered workflows and smarter systems
What you'll need
- Full authorisation to work in Australia without restrictions
- Bilingual proficiency in English and Japanese
- Ability to support customers in both English and Japanese
- Ability to work weekends
- Available shifts include Tuesday-Saturday or Sunday-Thursday
- Available hours include 9-5pm or 10-6pm
Skills
English and Japanese communicationWritten and verbal communicationZendeskSalesforceMicrosoft Office SuiteG-SuiteAPIsDNS and networking concepts
Benefits
Annual cash bonus planEquitySign-on paymentsHealth, welfare, and wellbeing benefits
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