Taking applicationsVoice Support·Posted 14h ago
Client Support Representative
The Asia GroupVerified company
Malaysia
Pay
$3–$8.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Malaysia
ChineseEnglishMid level
About the role
A bilingual client support role handling technical tickets and chat messages for clients, troubleshooting software, hardware and network issues. It requires fluency in Chinese and English, some IT knowledge, prior tech or service experience, and willingness to work rotational shifts including weekends.
What you'll do
- Provide technical support via ticketing system and chat
- Troubleshoot software, hardware and network connectivity issues
- Document client interactions, issues and resolutions
- Collaborate with other support team members on complex issues
- Follow up with clients to confirm resolution
- Respond to client inquiries promptly and professionally
- Escalate issues to appropriate departments
- Keep technical knowledge current through training
What you'll need
- Fluent in Chinese and English (written and spoken)
- Prior experience in a tech company or customer service environment
- Basic or intermediate IT knowledge
- Excellent written and verbal communication
- Ability to multitask, prioritize and manage time
- Strong problem-solving and attention to detail
- Willingness to work rotational shifts including weekends and holidays
Skills
Technical troubleshootingTicketing systemsChat supportWindows/Mac/iOS/AndroidNetworking basicsWritten and verbal communicationMultitasking and prioritizationDocumentation
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