Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishEntry level
About the role
A full-time remote customer service role dispatching service calls and routing tickets between clients and US field technicians. It requires call-center or dispatch experience and your own Windows device with dual monitors and wired internet.
What you'll do
- Schedule service calls to field service technicians based on priority and location
- Create service tickets and route them to service agencies
- Act as liaison between clients and field technicians
- Respond to service order requests via phone and email
- Provide excellent customer service to internal and external customers
- Complete additional duties assigned by Senior Management
What you'll need
- Dispatch and/or call center experience preferred
- Communicate clearly and professionally verbally and in writing
- Working knowledge of computers
- Prioritize and communicate priorities effectively
- Handle multiple projects simultaneously and autonomously
- Flexible to procedural or organizational changes
- Own Windows device with dual monitors and strong wired internet connection
Skills
DispatchCall centerCustomer serviceVerbal and written communicationComputer literacyPrioritizationMultitaskingAutonomy
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