Taking applicationsVoice Support·Posted 15h ago
Customer Service Agent
Delivery HeroVerified company
Dhaka, Bangladesh
Pay
Not listed
Job type
Part-time · On-site
Hours
Flexible
Location
Dhaka, Bangladesh
EnglishEntry level
About the role
Customer service agent handling tickets and customer issues for foodpanda/Delivery Hero while meeting SLA and quality targets. Part-time role listed in Dhaka with 6-hour day/night shifts over 6 days a week and a 30–50 WPM typing requirement.
What you'll do
- Understand tickets/cases and solve customer issues
- Manage SLA and average handling time
- Follow order processing system and internal tools
- Meet quality targets while maintaining SLA
- Perform ad-hoc tasks assigned by Team Lead/Supervisor
What you'll need
- Completed HSC/A levels or current undergraduate student
- Typing speed 30–50 words per minute
- Willing to work 6 days and 6 hours per day in day/night shifts
- Strong communication skills
- Adaptable and constantly responsive to change
Skills
Customer issue resolutionSLA managementTyping 30–50 WPMCommunicationOrder processing systemsInternal toolsQuality focusAdaptability
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.