Customer Service Advisor (Arabic/English) Saudi Arabia‑ Riyadh

Customer service advisor role in Riyadh handling inbound and outbound calls, chats, or correspondence for Concentrix clients. It requires Arabic and English and focuses on resolving routine customer issues while meeting KPIs.

• Handle inbound calls, outbound calls, chats, or correspondence
• Resolve routine customer problems
• Meet service KPIs
• Clarify customer requirements and provide solutions
• Build relationships with customers
• Document account information accurately
• Offer additional products and services
• Track and retrieve information in call tracking database

• University degree or diploma preferred
• Three to six months of experience preferred
• Politeness and clarity in communication
• Strong computer systems skills
• Effective written and verbal communication
• Reliability and attention to detail
• Ability to multitask in a fast-changing environment
• Ability to work within a shift system as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.