Taking applicationsVoice Support·Posted 8d ago
French Call Center Agent – Visa Services
Hexaware TechnologiesVerified company
On-site — Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Maadi, Cairo, Egypt
FrenchEnglishEntry level
About the role
Inbound call center role for visa services in Maadi, Cairo, handling visa requirement questions and online application form assistance in French and English. It is open to freshers or candidates with at least six months of customer service experience and requires on-site work.
What you'll do
- Handle inbound calls about visa requirements and application procedures
- Assist customers with online visa application forms
- Understand customer queries, complaints, and comments
- Show empathy and understanding toward customer concerns
- Provide quick and effective resolution to customer queries
- Handle pressure situations and irate customers
- Work accurately with attention to detail
- Use automated information systems to analyze customer situations
What you'll need
- HSC/Graduate freshers can apply with zero experience
- Minimum 6 months experience in Customer Service
- Good French and English communication skills at B1 or B2 level
- Excellent real writing and verbal skills
- Typing speed of 25+ wpm with 90% accuracy preferred
- MS Office knowledge mandatory
- Basic computer knowledge
- Adherence to daily assigned activities
Skills
FrenchEnglishCustomer serviceComplaint handlingEmpathyMS OfficeTypingAttention to detail
About Hexaware Technologies
Hexaware is a global IT and business process services company. Its Cairo (Maadi) contact center hires French and English speaking agents, including for visa-services support.
BPO / Customer Experience10001+ employeesHQ: Navi Mumbai, India
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