Call Center Executive
City Edge DevelopmentsVerified company
On-site — El Sheikh Zaid, Giza, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
El Sheikh Zaid, Giza, Egypt
About the role
Call Center Executive handling inbound and outbound calls for City Edge Developments, resolving customer inquiries and following call scripts. It is an on-site full-time role in El Sheikh Zaid, Giza, requiring a bachelor's degree and 1+ years of related experience, preferably in real estate.
What you'll do
- Manage inbound and outbound calls promptly and professionally
- Provide first-call resolution to customers
- Handle and resolve customer inquiries with accurate information
- Evaluate problems and provide lasting solutions
- Identify and escalate issues appropriately
- Work on CSAT outbound and CED APP tasks
- Educate customers on procedures and processes
- Document all call information per standard operating procedures
What you'll need
- Bachelor's degree in Business or a relevant field
- 1+ years of related experience
- Experience preferably in real estate
Skills
About City Edge Developments
Established in 2017 as a partnership between the New Urban Communities Authority and the Housing and Development Bank, City Edge Developments strives to become the national brand for premium real estate developments in Egypt. Our focal point is to introduce progressive design concepts to the real estate market with exceptional living experiences through suburban residential communities and best in class mixed-use projects.
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