Customer Service Advisor ‑ Homecoming ‑ Taguig 2026

A call-center Customer Service Advisor role in Taguig, Philippines, handling inbound and outbound calls plus internet inquiries to resolve routine customer problems and meet client KPIs. It is an entry-level, full-time position that also involves offering additional products and documenting interactions in a call-tracking database.

• Handle inbound and outbound calls and internet inquiries from customers
• Resolve routine customer problems about client products or services
• Meet contractual KPIs for service delivery
• Clarify customer requirements and probe for understanding
• Greet customers courteously and build rapport
• Notate accounts and maintain accurate work
• Track, document and retrieve information in the call tracking database
• Offer additional products and/or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Courteous with strong customer service orientation
• Dependable with strong attention to detail
• Tolerance for repetitive, high-production work
• Ability to work independently and as a team member
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.