Taking applicationsVoice Support·Posted 8d ago
Customer Service Associate (Turkish Speaker)
CapgeminiVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
TurkishEnglishEntry level
About the role
A full-time on-site customer service role in Cairo with Capgemini, supporting global customers in Turkish and English. It involves handling inquiries, de-escalating concerns, using CRM/ticketing systems, and keeping accurate records.
What you'll do
- Serve as a brand ambassador
- Deliver customer support
- Manage diverse customer inquiries
- De-escalate complex concerns
- Resolve operational issues
- Perform accurate data entry
- Maintain records
- Prioritize tasks
What you'll need
- C1-level Turkish
- B1-level English
- Strong interpersonal skills
- Customer service skills
- Analytical and decision-making skills
- Computer literacy and typing skills
- Familiarity with CRM/ticketing systems
- Team-oriented attitude
Skills
Turkish communicationEnglish communicationCustomer serviceDe-escalationProblem-solvingCRM systemsTicketing platformsAttention to detail
About Capgemini
Capgemini is a global business and technology transformation partner with 340,000+ team members in 50+ countries. Its Cairo center runs multilingual service desk and customer experience operations (German, French, Turkish) alongside consulting and engineering teams.
IT Services / BPO10001+ employeesHQ: Paris, France
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