Customer Service Advisor ‑ Homecoming ‑ Alabang 2026

A customer service advisor role in Alabang, Philippines, handling inbound and outbound calls, chat, or email to resolve routine customer problems and meet client KPIs. It is an entry-level, on-site position requiring a high school diploma and willingness to rotate shifts.

• Handle inbound and outbound calls, chat, and email inquiries
• Resolve routine customer problems using decision-support tools
• Meet contractual KPIs for service quality
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Offer additional products and/or services
• Escalate inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer and PC skills
• Dependable with attention to detail
• Tolerance for repetitive, high-volume work
• Ability to rotate shifts as needed
• Courteous, professional tone

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.