Taking applicationsVoice Support·Posted 9d ago
Multichannel Member Support Specialist
SmithRx
USA
Pay
$22/hr
Job type
Full-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishMid level
About the role
SmithRx is hiring full-time member support specialists for its pharmacy benefits call center in Plano, Texas. The role handles inbound and outbound calls with members, physicians, and pharmacies, and requires onsite training plus a local Plano, TX presence.
What you'll do
- Answer inbound calls and make outbound calls
- Resolve and document member issues
- Route inquiries to the appropriate department
- Educate members about pharmacy benefits
- Deliver one-call resolution
- Maintain PPI and HIPAA confidentiality
- Follow up on member requests
What you'll need
- 1+ years of call center experience
- Must be located local to Plano, TX and work onsite
- Proficiency in Windows, MS Office, and G-Suite
- HS Diploma, GED, or equivalent
- Strong communication and empathy
- Ability to multitask
- CRM experience preferred
- Benefits, insurance, or pharmacy experience preferred
Skills
Call center supportActive listeningEmpathyMultitaskingData entryWindows/MS Office/G-SuiteCRM toolsVerbal and written communication
Benefits
Health insurancePaid time offPaid company holidaysPaid parental leave401(k) retirement savingsDisability insuranceProfessional developmentWellness benefits
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