Taking applicationsVoice Support·Posted 15h ago
Customer Service Assistant ‑ Food Testing
SGSVerified company
Berlin, BE, Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Berlin, BE, Germany
GermanEnglishEntry level
About the role
A full-time customer service assistant role at SGS in Berlin supporting food-analysis customers with order processing, invoicing, receivables and international inquiries. It requires German C1 and English B2 and offers flexible hours, mobile working and training benefits.
What you'll do
- Support national and international customers
- Assist with order processing in food analysis
- Create, check and track invoices and credit notes
- Monitor receivables and clarify payment discrepancies
- Support customs clearance and international customer inquiries
- Collaborate with project managers and sample management
- Maintain master data in SAP
- Handle general administrative tasks
What you'll need
- Completed commercial training or comparable qualification
- Confident use of MS Office
- Ideally initial experience with SAP or ERP systems
- Strong service and customer orientation
- Very good German (C1)
- Good English (B2)
- Strong communication skills
- Teamwork and friendly manner
Skills
Customer service orientationMS OfficeSAP or ERP systemsCommunicationTeamworkInvoicingDunning proceduresCustoms clearance
Benefits
Flexible hoursMobile workingFurther trainingHealth offersDeutschlandticket subsidyJobBikeCompany pension schemeDiscount offers
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