Customer Service Specialist | Win‑Back
ConcentrixVerified company
Sao Paulo, 906 Barra Funda, Brazil
Pay
$2–$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, 906 Barra Funda, Brazil
About the role
On-site customer service role in São Paulo handling voice, chat and email for win-back and retention. It offers paid training, a 6x1 schedule with Sundays off, and health, meal and family benefits.
What you'll do
- Assist customers by voice, chat and email
- Create solutions for customer issues
- Provide humanised service
- Support win-back and retention
What you'll need
- Complete secondary education
- Experience in multichannel service (voice, chat, email)
- Good typing and ability to work with simultaneous systems
- Commitment to humanised service
- Sales or retention experience is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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