Customer Service Advisor ‑ Laguna 2026

A call-center Customer Service Advisor role with Concentrix in Laguna, Philippines, handling inbound and outbound calls and internet inquiries to resolve routine product and service problems. It is an entry-level, full-time, on-site position that requires shift rotation and offers no stated pay or benefits.

• Handle inbound and outbound calls and internet customer inquiries
• Clarify customer requirements and provide resolution using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts and track information in call tracking database
• Meet contractual KPIs
• Offer additional products and/or services
• Refer inquiries to published materials or senior staff

• High school diploma with three to six months relevant experience preferred
• Minimum of two years of college education (Philippines)
• No prior call center experience required
• Strong customer service orientation
• Ability to work as a team member and independently
• Ability to rotate shifts as needed
• Tolerance for repetitive, high-production work
• Based in Laguna, Philippines

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.