Customer Service Advisor ‑ Baguio XTRA 2026

A customer service advisor role at Concentrix handling inbound and outbound calls or internet inquiries to resolve routine product and service problems. The position is based at a Concentrix site in Baguio City, Philippines, and requires rotating shifts.

• Handle inbound and outbound calls and internet inquiries
• Meet contractual KPIs
• Clarify customer requirements and provide resolution using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Notate accounts accurately and track information in call tracking database
• Offer additional products and/or services
• Refer inquiries to published materials, secondary sources or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Tolerance for repetitive work in a fast-paced, high production environment
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.