Taking applicationsVoice Support·Posted 15h ago
Senior Customer Support Representative
Abode MoneyVerified company
Remote, Philippines
Pay
$10–$25/hr
Job type
Full-time · Remote
Hours
US hours
Location
Remote, Philippines
EnglishSenior level
About the role
A remote customer support role at a fintech for homeowners, handling tickets, emails, user onboarding calls, and property tax protest filings. It requires excellent English and availability during US hours, with hourly pay of $10–$25.
What you'll do
- Answer tickets and emails
- Handle backend data collection and cleanup
- File property tax protests accurately and on time
- Call potential users and onboard them
- Surface customer feedback to product and operations
What you'll need
- Remote, online during US hours
- Experience in customer support, customer success, or operations
- Excellent English writing and speaking
- Empathy, patience, and precision
- Strong attention to detail and reliable process adherence
- Use AI tools to work faster
Skills
Customer supportCustomer successOperationsCommunicationEmpathyAttention to detailProcess follow-throughAI tools
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