Taking applicationsVoice Support·Posted 7d ago
Customer Success Manager
Enode
Europe, Norway
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Europe, Norway
EnglishMid level
About the role
Customer Success Manager at an early-stage climate tech startup, owning a portfolio of energy-company customers from launch through scale. The role is remote-first in Europe, with an optional Oslo office or co-working pass, and includes shaping the Customer Success function.
What you'll do
- Manage a portfolio of priority customers
- Own retention and expansion for accounts
- Own the full post-sales cycle from product development to launch and scale
- Build Customer Success processes, systems, and tooling
- Collaborate with product teams on customer needs
- Partner with Sales and Marketing on the customer journey
What you'll need
- 2+ years relevant CS or consulting experience
- Customer-facing communication skills
- Start-up mindset and high agency
- Comfort with ambiguity
- Ownership and career ambition
- Analytical and first-principles thinker
- Cross-functional teamwork
- Bonus: energy sector or API product experience
Skills
Customer successAccount retention and expansionStakeholder managementClient communicationCross-functional collaborationAnalytical thinkingFirst-principles problem solvingStart-up building
Benefits
Remote-first in EuropeOslo office optionCo-working passAnnual off-sitesEmployee option programHome office stipendFlexible cultureCareer growth
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