Taking applicationsVoice Support·Posted 15h ago
Enterprise Support Associate
Expedia GroupVerified company
Ireland
Pay
$12.5–$17.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Ireland
EnglishMid level
About the role
Enterprise support role at Expedia Group in Dublin, handling inbound and outbound phone, email and chat support for strategic property-management partners, including tier-1 technical troubleshooting. It is a Dublin-based position with a stated salary range of €23,500 to €32,500 per year and standard travel-industry benefits.
What you'll do
- Support IPM partners via phone, email and chat
- Act as primary contact for strategic and enterprise partners
- Deliver personalized, high-touch service
- Troubleshoot and resolve tier-1 technical and tool issues
- Escalate complex tier-2 issues while owning communication
- Gather and analyze partner feedback for improvements
- Educate partners on marketplace best practices
- Assist leadership with ad hoc projects
What you'll need
- 2+ years in customer support, B2B account management, or technical support
- Strong verbal and written communication skills
- High attention to detail and data interpretation
- Proficiency in CRM systems
- HTML/XML and integration tool familiarity is a plus
- Calm under pressure with empathy
- Track record of building stakeholder relationships
- Comfortable in a fast-paced, evolving environment
Skills
Customer supportB2B account managementTechnical troubleshootingCRM systemsVerbal and written communicationData interpretationRelationship building
Benefits
Health insurancePaid time offEmployee Assistance ProgramWellness and travel reimbursementTravel discountsIATAN membership
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