Taking applicationsVoice Support·Posted 14h ago
Business Support Specialist ‑ Swedish speaking
MollieVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Lisbon, Portugal
SwedishEnglishEntry level
About the role
A Swedish-speaking customer support role in Lisbon, acting as the first point of contact for merchants via live chat, email and phone. It focuses on resolving inquiries, advising customers on Mollie products, and feeding customer insights back to internal teams.
What you'll do
- Act as first point of contact via live chat, email and phone
- Resolve customer inquiries quickly and effectively
- Advise customers on Mollie products
- Provide actionable feedback to internal teams
- Listen to customer feedback and challenges
What you'll need
- Fluent in Swedish and English
- At least 1 year of customer support experience
- Adapt easily to changing environments
- Learn new information and processes quickly
- Communicate clearly and maintain human connection
Skills
Swedish fluencyEnglish fluencyCustomer supportLive chat supportEmail supportPhone supportProblem solvingClear communication
Benefits
Regular feedbackPerformance reviewsSalary reviewsCareer growthInternal hiring
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